Rapidshare limit error

I tried today to DL a file and RS told me I have exceeded my 10 gig per day limit.
This was the first file today.
I checked the premium log file and I am way under the limit for the last week.

I sent them an email.

Anyone else have this problem?

Edit: Problem went away. RS did not email me back.

They seem to have glitches that only last a few hours or a day with their database. It was telling me one time I was already downloading a file when I wasn't.

Well it could be worse. They must handle a lot of data.
They did send me a form letter/email the following Monday.
I thanked them for their form letter sarcastically

nudge96 wrote:
You got a response? I love RS and can't stand any of the other hosters, but the RS customer service is the worst of any business I have ever encountered in my life. I have never gotten a single response to several different emails over the years.

billyellis wrote:

I had a response once. It wasn't any use, and a few days after the problem was reported, but it was a response. Their customer service isn't good, but it is definately better than some, particularly in the computer sales field.

Hello support,

"Error
You want to download the following file:

dead link | 100431 KB (for example)

You have exceeded the download limit.
You can download 10 Gigabytes per day."

but the premium log file shows:

Premium-Zone | Show Logs
Total Download Traffic
Date IP-Address Traffic
Sat, 20. Sep 2008 194.109.196.214 1647965 KB
Fri, 19. Sep 2008 194.109.196.214 2002468 KB
Thu, 18. Sep 2008 194.109.196.214 3955613 KB
Wed, 17. Sep 2008 194.109.196.214 543256 KB
Tue, 16. Sep 2008 194.109.196.214 3063669 KB
Mon, 15. Sep 2008 194.109.196.214 7016618 KB

I have NOT exceeded the DL limit.
In fact, I have downloaded nothing today.

---------------------------------------------

RAST> Hello,

RAST> we are sorry that you got the error message about the download limit.

RAST> Traffic management is necessary to keep the prices we have right now and the
RAST> high download speeds we offer.

RAST> You have the possibility to convert your RapidPoints for additional traffic.
RAST> Every point is worth 15 megabyte. The maximum amount of traffic which can be
RAST> added to your account is displayed in your premium zone.

RAST> Please be aware that some download manager can cause more traffic than the
RAST> actual file size.
RAST> The reason is that our system and the download managers do not match.

RAST> Downloading with a web browser will not cause any unnecessary traffic.

RAST> Every Premium Account receives 10000 MB traffic volume each day.
RAST> The maximum amount that can be collected is 50 GB.
RAST> Once you have reached the limit you have to wait until 00:01 CET of the next
RAST> day to receive the next 10000 MB. In certain circumstances your download
RAST> volume can be overdrawn. In this case the overdrawn amount is subtracted from
RAST> the next day credit.

RAST> Traffic Example:

RAST> Day 1 10000 MB New Account, no Downloads
RAST> Day 2 20000 MB No Downloads
RAST> Day 3 25000 MB 5000 MB has been downloaded
RAST> Day 4 35000 MB No Downloads

RAST> With the link "View Logs" in the premium zone you can see how much you have
RAST> downloaded on each day and from what IP-address.

RAST> If there are IP-addresses listed that you do not know, please change your
RAST> password (and maybe your e-mail address) in the premium zone using the link
RAST> "settings" and make sure that your computer and email-address are secure so
RAST> nobody could access your RapidShare-account.

---------------------------------------------

Hello RapidShare,

Thank you for your completely impersonal email to me.
I doubt that you even read the data I included.
I first used Rapget and then used Firefox directly.
That's when I got the error message I could read and provide to you.
The problem went away by itself in a few hours.

I have been a Premium user for over 4 years. This is the first time I
had this problem.

it mite b a glitch. but theres more probablility that sum1 else is also using ur account. this has happened to me be4. all u can do is to change ur password twice a week.

In the log is an IP list. If someone else used my login data it would show up as a different IP.

If I hacked someones login details the first thing I would do is change the password to lock everyone else out.

I'll go with the glitch theory